General

For any general questions or concerns you may have please feel free to email me at saadia@asrandecor.com. I will get back to you as soon as I can.

Payment

Credit Cards

We accept Mastercard, VISA and Discover for online, phone and fax orders.
 
Checks
Asran accepts checks in U.S. currency drawn from U.S. banks for mailed orders. 
Returns

If there is a problem with a non-returnable item you purchased, please contact me by email at saadia@asrandecor.com

If a product is ineligible for return this will be indicated on the item description, otherwise you have up to 14 days to return the item. Product should not be damaged or worn in anyway before returning. 

Shipping

Product will ship out within 2 days of placing the order via UPS. Estimated shipping time is 5-7 business days. The shipping costs are based on the products selected and will be determined by weight at checkout. 

We will send you an email notification when your package has shipped that will include tracking information. You can also view the status of your order and obtain tracking information in the Orders section of My Account.

Asran can ship to street addresses in the continental U.S, Alaska, and Hawaii.  We do not ship to U.S. Territories, including Puerto Rico and Guam or do international shipping at the moment. We do not ship our products to PO Boxes or APO/FPO addresses.